REA

Servicom Unit

The Servicom Unit is responsible for ensuring that REA delivers services in line with established government service standards. The Unit promotes efficiency, responsiveness, and customer satisfaction by monitoring service delivery and addressing stakeholder concerns..

Key Responsibilities:

Monitor service delivery across the Agency
Handle complaints and feedback from stakeholders
Promote service improvement initiatives
Ensure compliance with SERVICOM principles

Protocol Unit

The Protocol Unit manages official engagements and ensures proper coordination of high-level activities involving the Agency. It supports the Office of the Managing Director in organizing visits, events, and stakeholder interactions.

The Directorate ensures transparency, efficiency, and impact in the deployment of funding support.

Key Responsibilities:

Coordinate official events and ceremonies
Manage visits of dignitaries and stakeholders
Handle protocol arrangements for management
Ensure adherence to official procedures and etiquette

Anti-Corruption & Transparency Unit (ACTU)

The Anti-Corruption and Transparency Unit (ACTU) promotes ethical conduct, accountability, and transparency within the Agency. The Unit works to prevent corruption and ensure compliance with established integrity standards..

Key Responsibilities:

Promote transparency and accountability
Monitor compliance with anti-corruption policies
Conduct sensitization and awareness programs
Support institutional integrity initiatives

Structure

Units